Privacy Policy

Thank you for visiting the website https://petkitcambodia.com/. PETKIT Cambodia is operated by Healthy Life Corporation – HeLiCorp. We respect and are committed to protecting your privacy. Please read the Privacy Policy below to better understand the commitments we make to respect and protect the rights of visitors.

The Privacy Policy explains how we collect, use, and (in certain cases) disclose your personal information. It also outlines the steps we take to safeguard customer personal data. Finally, the Privacy Policy explains your options regarding the collection, use, and disclosure of your personal information.
Protecting personal data and building trust with our customers is very important to us. Therefore, we will use your name and other related information in compliance with the contents of this Privacy Policy. We only collect information necessary for transaction purposes.
We will retain customer information for the period prescribed by law or for specific purposes. You can access the website and browse without providing personal details. In such cases, you remain anonymous, and we cannot identify you unless you log into your account.

1. Collection of Personal Information

We will collect various types of information from you when you wish to place an order on the website.
We collect, store, and process your information for the purpose of completing your purchase, sending notifications, and providing services. The personal information we collect is not limited to: title, name, gender, date of birth, email address, home address, shipping address, phone number, fax number, payment details, credit card details, or bank account information.
The information you provide will be used to process your orders, deliver services and information requested through the website, and fulfill your requirements. Additionally, we use this information to manage your account; verify and carry out online transactions; audit downloads from the website; improve the layout and content of the website and customize it for users; identify visitors to the site; conduct demographic research; and send product and service information unless you opt out. If you do not wish to receive any marketing information from us, you may refuse at any time.
We may transfer your name and address to third parties for delivery purposes (e.g., courier services or suppliers).
Online payments will be processed by our International Network agents. You must provide us or our agents or the website with accurate and non-misleading information and notify us of any changes.
Your order details are stored with us but are not disclosed directly due to security reasons. However, you can access this information by logging into your account on the website. Here, you will see your order details, received products, shipped products, email details, banking details, and newsletters you have subscribed to for long-term tracking. You are responsible for keeping your personal data secure and must not disclose it to third parties. We are not liable for any misuse of passwords unless it is caused by an error on our part.

1.1. Additional Provisions Regarding Personal Information

We may use your personal information for market research purposes. The details will be anonymized and used solely for statistical analysis. You can opt out of participating at any time. Any responses to surveys or polls we request from you will not be shared with third parties. The only requirement is to disclose your email if you wish to participate, but your responses will be stored separately from your email.
You may receive information about us, our website, other websites, products, sales, newsletters, and anything related to companies within our group or business partners. If you do not wish to receive this information, please click the unsubscribe link in any email we send you. Within seven days of receiving your instruction, we will stop sending you information. If unclear, we will contact you for clarification.
We will continue to anonymize user data on the website and use it for various purposes, including identifying user locations and analyzing certain aspects of website usage or links contained in emails sent to users. This anonymized data may also be shared with third-party publishers. However, this data cannot identify individuals.

1.2. Competitions

In any competition we organize, we will use the data provided to notify winners and promote offers. You may register to participate for further details about the competition.

1.3. Third Parties and Links

We may transfer your information to other companies within our group. Additionally, we may share your information with agents and subcontractors within the scope of the Privacy Policy. For example, third parties may assist with delivery services, payment collection, data analysis, marketing efforts, and customer service support. We may exchange information with third parties for fraud prevention and credit risk reduction purposes.
If we sell the company or part of it, we may transfer the database containing your personal information as part of the transaction. Within the scope of this Privacy Policy, we do not sell or disclose your personal data to third parties without prior consent unless required by law or necessary under the terms outlined in this Privacy Policy.
The website may include advertisements from third parties and links to other websites or frames of other websites. Please note that we are not responsible for the privacy practices or content of third parties or other websites or any third party to whom we transfer data in accordance with this Privacy Policy.

Customer Behavior Tracking System

We use customer behavior tracking systems on advertising channels (e.g., Remarketing campaigns, DoubleClick campaign management systems, demographic reports, customer preferences via Google Analytics). These systems may collect information such as age, gender, preferences, and interactions with ad impressions.
Using ad settings features, users or customers can opt out of Google Analytics customer behavior tracking and customize how ads appear on Google Display Channels.
petkitcambodia.com and third-party providers (including Google) may use Google Analytics cookies or third-party cookies (such as DoubleClick) to collect information for optimizing and serving advertisements based on users’ past visits to the website.

2. Use of Cookies

What are Cookies?
Cookies are small text files that can recognize your unique login name from your computer to our server when you access certain pages on the website. These files are stored by your internet browser on your computer’s hard drive. Cookies are used to identify your IP address and record browsing times. We use cookies to make it easier for you to access the website (e.g., remembering your login name so you can modify your shopping cart without re-entering your email address) and do not require any personal information from you (e.g., for advertising purposes).

Your browser can be set to disable cookies, but this may limit your ability to use the website. Please rest assured that cookies do not contain any private personal details and are virus-free. For more information about cookies, visit www.allaboutcookies.org, or to learn how to remove cookies from your browser, visit www.allaboutcookies.org/manage-cookies/index.html.

Google Analytics Usage
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users interact with it. The information collected by cookies is transmitted to and stored by Google on servers in the United States.

Google uses this information to evaluate your use of the website, compile reports on website activity for operators, and provide other services related to internet activity and usage. Google may also transfer this information to third parties as required by law or where third parties process the data on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You can refuse the use of cookies by selecting appropriate settings in your browser; however, please note that this may prevent you from fully utilizing the website’s functionality. By using this website, you consent to Google’s processing of data about you in the manner and for the purposes described above.

3. Security

Technical and Security Measures
We implement appropriate technical and security measures to prevent unauthorized or unlawful access, loss, destruction, or damage to your information. When collecting data on the website, we store your personal details on secure servers protected by firewalls. For electronic payment card details, we use Secure Socket Layer (SSL) encryption. While SSL does not guarantee 100% security, it makes it difficult for hackers to decode your information. You should not send complete credit or debit card details to us unless encrypted.

We maintain physical and electronic safeguards in connection with the collection, storage, and disclosure of your information. Our safety procedures may require proof of identity before disclosing personal information to you.

Email Payment Advice
We strongly advise customers not to share payment details via email. We are not responsible for any losses incurred due to the exchange of information over the internet or email.
Prohibited Actions
You must not use any programs, tools, or methods to interfere with the system or alter data structures. It is strictly prohibited to distribute, propagate, or encourage activities aimed at interfering with, damaging, or infiltrating system data. Any violations will result in the revocation of all rights and may be prosecuted under the law if necessary.
Disclosure to Authorities
All transaction information will remain confidential; however, if required by law enforcement agencies, we will provide this information as mandated.
Governing Law
The terms, conditions, and content of this website are governed by Vietnamese law, and Vietnamese courts have jurisdiction over any disputes.

3.1. Information Retention Period

Except for cases involving the use of personal information as outlined in this policy, we commit not to disclose your personal information to any other parties.
Information will be stored indefinitely until you cease using our services.

3.2. Address of the Entity Collecting and Managing Personal Information

Company Name: Healthy Life Corporation – HeLiCorp
Address: M2 Lot M, Street No. 8, Group 55B, Quarter 4, Tan Thoi Nhat Ward, District 12, Ho Chi Minh City
Contact: 0862 258 929

3.3. Means and Tools for Users to Access and Edit Their Personal Data

Customers have the right to check, update, and modify their personal information by logging into their account and editing their details or requesting the management team at petkitcambodia.com to do so.
Customers have the right to file complaints regarding the disclosure of personal information to third parties with the management team at petkitcambodia.com. Upon receiving such feedback, the website management team will verify the information, provide reasons for the issue, and guide customers on how to restore their data.

3.4. Commitment to Protecting Customer Personal Information

Customer personal information on petkitcambodia.com is guaranteed to be absolutely confidential in accordance with the website’s personal information protection policy. The collection and use of personal information are only conducted with the customer’s consent, except in cases required by law. Specific commitments include:

Not using, transferring, providing, or disclosing customer personal information to third parties without the customer’s consent.
In the event that the information storage server is attacked by hackers, resulting in the loss of personal data, petkitcambodia.com will take responsibility for notifying the authorities for investigation and timely resolution, as well as informing customers.
Absolutely safeguarding all online transaction information of customers, including invoices and digitized documents at the secure data center.

Recommendations:
Customers should protect their access password information and avoid sharing it with anyone. If using a shared computer, customers should log out or close all open website windows to ensure security.

4. Customer Rights

Right to Access and Edit:
Customers have the right to request access to their personal data and request corrections for any errors in the data free of charge.
Right to Stop Data Usage:
At any time, customers have the right to request petkitcambodia.com to stop using their personal data for marketing purposes.